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Online Access

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use SystmOnline you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Application Form to Use SystmOnline Services for Adults

Application Form to Use SystmOnline Services for 13 to 16 years of age

Application Form to Use SystmOnline Services for under 13

What is SystmOnline?

SystmOnline is a way to book your appointment to see a clinician in your surgery.

Who can register for this service?

Registered patients to Neath Hill Health Centre can apply directly as below.
For reasons of confidentiality patients can only access their own details so each family member needs their own personal login details.

How do patients register for this service?

If you are a patient registered at Neath Hill Health Centre, read the remainder of this document in order to learn about the Terms and Conditions and then complete and sign the Application slip on the last page and bring it to Reception with proof of identity (photo ID, for example passport or driving licence and proof of address, for example utility bill) and your user name and a password will then be supplied so that you can log in on the website.

What can you do with SystmOnline?

It is currently only possible to book doctor’s appointment via the online system, please continue to contact reception for nursing appointments. If you are unsure as to whether you need a doctor or nurse appointment, please contact the surgery. If an appointment for the doctor of your choice is not available at the time you require this is because there are currently no pre-bookable slots available, please try again on the next working day. If you subsequently decide that you no longer require the appointment, please ensure that it is cancelled to enable the time to be offered to someone else. Please cancel by either the online facility or be telephoning reception.


You can request your repeat medication from SystmOnline. You will be able to tick which items you would like, and the message will go straight through to the surgery. For items that are not on repeat, you will need to bring it in writing to the surgery. Scripts will take 48 hours to be ready, and if you have a nominated pharmacy picking up your scripts, it will take 72 hours for your script to be at your chosen pharmacy. Please check with your chemist, in the first instance, to see if your script is there.

Further guidance notes for patients using Systmonline

A link to Systmonline can be found on the Surgery website at You can also go to the Systmonline website directly it is a secure site so you do need to include the https, and systm is deliberately spelt without an ‘e’.

Although the website is secure, users need to ensure their own precautions on other potential security breaches such as access via unsecured wireless connections or shared computers.
As with all computer login details and passwords please keep your details safe and away from prying eyes.

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