INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

Have you been to a country or area with a high risk of coronavirus in the last 14 days, or have been in close contact with someone who has?

If you are experiencing any of the symptoms please go online to the NHS 111 COVID19 service

Fever
Fatigue
Dry cough
Sore throat
Difficulty breathing

If you feel unwell at home - please go on-line to the NHS 111 COVID19 service - do not leave your home or visit the surgery.

Top tips to avoid spreading viruses:

Regularly clean your hands with soap and water / alcohol based hand sanitiser
Cover your nose and mouth when coughing and sneezing

Welcome to Neath Hill Health Centre

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Vision statement

"To provide an unrivalled healthcare service, admired for everything we do"

Values statement

Our values:

Collaboration
Patient-focused
Respect
Innovation

Accountability statement

Collaboration: Effective teamwork is an essential component of general practice. We achieve this through effective communication, demonstrating a positive attitude and respecting each other at all times.

Patient-focused: We strive to involve our patients at every stage of their journey with us, ensuring that we provide safe and effective care which meets the requirements of the patient.

Respect: We are all different and have different needs, yet respect is mutual. We must show respect, understanding and compassion for others at all times regardless of the situation.

Innovation: We are committed to improving the level of service offered to our patients. We are constantly seeking new ways of working to enhance service provision and the patient experience, introducing new technologies and methods of working to meet the expectations of our patient group.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

You can get useful health information on the NHS LIVE WELL site - click here to visit

Join In

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The practice has ample parking. There are no steps at the entrance and automatic doors give patients easy access. A toilet on the ground floor is designed for use by the disabled.